In addition to calling Spectrum, you may want to try the customer service chat feature. If you’re unable to get anywhere with the representative, ask to speak with a superior or a member of the escalation team. When talking with customer service, the first representative may not be helpful.Pressing “0” directs you to a customer service representative. However, it can be difficult to get out of the phone system, which means you should press “0” before getting caught up in phone system. You may first encounter an automated phone system designed to keep the customer service line from clogging up.Some customers report lengthy wait times when it comes to calling Spectrum’s customer support line.There’s only one phone number listed for Spectrum’s customer care team, which can be reached at (855) 707-7328. Some companies have multiple customer service phone numbers to try, but Spectrum isn’t one of them. If that doesn’t work, you can take your concerns to social media, or even visit a Spectrum office to file a complaint. However, before escalating the issue, you should attempt to call or chat with a customer service representative. With limited customer service options, you’re likely to have an uphill battle with Spectrum’s support team. It’s obvious that Spectrum isn’t the most consumer-friendly company. In essence, you’re paying for service even when you’re not using it. According to the new policy, if you cancel your service before the billing cycle is over, you’re no longer entitled to a refund. This year, Spectrum decided to change its billing policy in a potentially illegal move. Last year, Spectrum paid more than $170 million after fraudulently advertising much faster speeds than the company really offered. There’s no shortage of negative news regarding Spectrum. Not to mention, Spectrum has increased prices in many communities. Spectrum is attempting to rehabilitate its negative image, but that’s mostly through marketing attempts, not by offering better customer service. This is why the company has lost an alarming number of customers each year. Spectrum used to be Time Warner Cable, and despite the name change, the company always been known for fraudulent practices and awful customer service.
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